Mallvest Refund & Partnership Policy
Effective: April 2026 | Last Updated: April 2026 | Version: 1.0
1. Partnership Funding Cancellation
1.1 Pre-Funding Window
You may cancel your partnership commitment within 24 hours of funding a shop without penalty. After this window closes, your funds are allocated to the shop's sales cycle and can no longer be cancelled.
1.2 Funding Failure
If a shop does not meet its minimum funding target or is otherwise removed from the platform by Mallvest, 100% of your committed funds will be returned to your wallet within 3 business days.
⏳ 24-Hour Cooling-Off: You have a full day to reconsider your shop partnership. After that, the funding is locked and deployed.
2. Refund Eligibility for Active Partnerships
Mallvest's stake protection guarantee applies to all funded shop partnerships:
2.1 If a partnered shop does not generate sufficient sales within the 30-day cycle, your original funding amount is fully refunded to your wallet.
2.2 If a shop performs successfully and generates sales, you receive your funding back plus the agreed profit-share. No additional refund applies after payout.
✅ 100% Stake Protection: Your funding is safe even if a shop underperforms. We've built a performance reserve fund to guarantee your refund.
3. Refund Process & Timeline
3.1 How to Request
Submit a refund request via email to support@mallvest.com with your shop partnership ID and reason for the request.
3.2 Verification
Mallvest will verify the request within 3 business days.
3.3 Payout
Approved refunds are processed within 5-10 business days via the original payment method or wallet.
3.4 Fees
No deduction or penalty applies to stake-protected refunds.
💳 No Hidden Fees: We don't charge any processing or cancellation fees for eligible refunds. What you funded is what you get back.
4. Non-Refundable Items
4.1 Fees
Any transaction, gateway, or processing fees charged are non-refundable.
4.2 Profit-Share
If a shop sells successfully, the profit-share has already been earned and is not subject to refund.
These items are clearly disclosed before you confirm your shop partnership.
5. Contact Us
For refund-related inquiries, please contact:
Email: support@mallvest.com
Support Ticket: Available via your Mallvest dashboard.
Our team is here to help and will respond to all refund requests promptly.
Mallvest — Refund & Partnership Policy
Version 1.0 | April 2026
📌 Important Note: This policy is subject to change. Please review it periodically for updates. The effective date above indicates the latest version.